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Customers are requested to bring to the notice of concerned Branch Managers about their complaint at the first instance or drop written complaint in complaint box. If the complaint is not redressed to the satisfaction of the customer, the same may be taken up with the Bank’s Head office with the following persons designated to deal with Customer’s complaints/grievance.
Contact Person:
Nodal Officer – Mr. Devendra P. Patel (Head Office)
Contact Detail:
Head Office : Kalupur Bank Bhavan, Near Income Tax Circle, Ashram Road, Ahmedabad – 380014
Email :info@kalupurbank.com
Telephone No. : 079-27582020-26
Fax no. – 079-27544450
Toll free No. – 1800 233 99999
For Demat: Investor Grievance Redressal Mechanism – Escalation Matrix (Annexure-A)
As per the Banking Integrated Ombudsman Scheme 2021, Customer can contact the Branch Manager if he/she has any complain regarding our banking services. Customers can also give complain in writing to the Branch Manager or Head Office. If customer will not receive any revert of his/her complain within 30 days or if the customer does not receive any satisfactory response from the bank then the customer can contact to Banking Ombudsman on below mention address:
The Integrated Ombudsman Scheme 2021,
Centralised Receipt and Processing Centre (CRPC),
Reserve Bank of India,
Central Vista, Sector 17,
Chandigarh – 160017
Email id – crpc@rbi.org.in
