Customer service charges for ATM are being revised w.e.f 01/08/2021. Click here
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What should be done in case during the cash withdrawal process, cash is not disbursed but the account debited for the amount?

The customer may lodge a complaint online, click here to raise dispute online or can visit the card issuing branch.

Is there any minimum and maximum cash withdrawal limit per day?

Rupay Classic Card Daily Withdrawal limit of Rs. 50,000 (Kalupur Bank ATM’s) Daily Point of Sale (PoS) limit of Rs. 1,00,000/- Rupay Platinum Card Daily Withdrawal limit of Rs. 1,00,000 (Kalupur Bank ATM’s) Daily Point of Sale (PoS) limit of Rs. 1,25,000/-

What should one do if the card is stucked in by the ATM?

The customer may contact the card issuing branch and apply for retrieval / issuance of a new card. This procedure is applicable even if the card is stucked in at bank’s ATM.

Debit Card Security

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ATM

Which type of SMS alerts to be sent to customers by Bank ?

The Kalupur Commercial Co-Operative bank sends SMS alert to Customers for Financial and Non Financial Transactions as follows : Financial Transactions : Transfer Debit / Credit Cash Credit / Debit Clearing Credit / Debit RTGS – NEFT  Debit / Credit Fund Transfer through Mobile Banking , E-banking ECS / NACH / NECS ATM Withdrawal /

What should be done if the card is lost / stolen?

The customer can choose to block their Kalupur Bank ATM card through SMS, by following the below mentioned procedure: Type BLOCK XXXX (last 4 digits of their card No.) and send the SMS to 9028048500 from their registered Mobile No. OR The customer may contact the card issuing branch immediately on noticing the loss so

What type of cards can be used at an ATM?

The ATM cards / debit cards (that permit cash withdrawal) can be used at ATMs for various transactions.